Unhappy customer files lawsuit against timeshare resort

A consumer in the U.S has filed a lawsuit against Diamond Resorts and the Consumer reporting service Experian, after he attended a timeshare sales presentation. The complaint has been filed in Florida by a Charles Young, who alleges that after attending a Diamond Resorts presentation, for which he received a free gift, however declined purchasing on the day. Despite this Mr Young says the resort opened a credit account in his name and without his permission or knowledge.

Mr Young attended the presentation in 2017 but declined to purchase a timeshare but still left with his attendance gift. It was not until a year later when he was in the process of purchasing a home, that he asked Experian for a credit report and was shocked when he discovered an unauthorised account in the name of Diamond Resorts. He contacted Diamond and Experian to demand an explanation but neither companies were helpful. In fact, he spent an entire year writing to both parties asking for this unauthorised account to be removed from his credit history. Young was then forced to contact police as he was not getting any legitimate answers elsewhere. He has now instructed a lawyer to act on his behalf who say both Diamond and Experian are in violation of the Fair Credit Report Act, by failing to act when Mr Young contacted them to report the matter.

The case proves yet again that no one ever really leaves a timeshare presentation unscathed. Even though Mr Young declined to purchase, he has been left feeling the repercussions of simply attending a meeting and now must fight to have his credit history repaired due to this fraudulent activity.

People who enter into timeshare agreements often find it difficult to keep up with the mounting maintenance fees and simply cannot afford it any longer. They may also find that the timeshare no longer suits their needs and simply want to end the contract. There are too many individuals who are willing to take advantage of timeshare owners and offer fake products, along with timeshare exit schemes. Before agreeing to any timeshare termination or exit procedure with an individual or company, seek independent advice and fully research any company you are thinking of working with.

The mis-selling of holiday products is, unfortunately, common practice within the holiday industry and these types of crimes often go unreported by the most vulnerable in our society and criminal convictions are few and far between.

If you have purchased a Lifestyle / Concierge Service, a timeshare or a ‘holiday points’-based product from a resort or company and feel unhappy with the service, or feel you have been mis-sold this product, please get in touch with us to discuss how we may be able to help you with a possible Money Back Claim.